Personal Page

I’m writing to former associates and clients who have in the past expressed appreciation for my professional knowledge and experience.

As a happy paying customer, I abhor receiving links to idiots on youtube.

I’ve found no more efficient waste of time or disastrous to comprehension means of falling further into problems with no help in sight.

You may think (Mr./Ms. Director?) you’re efficiently ‘farming out’ support cycles, but I assure you – This is not what clients want. (At least I don’t.)

I pay, usually only when I see good lines of community and direct support. You have both. Congratulations.

I use youtube only when a very specific issue is documented. SPECIFIC. Hounding around general setup guides and self-annointed expertise is incredibly wasteful of my time.

If an external source has information valuable to support, import it into your native KBA’s. Tune it up and make it accessible with search to clients.

Generally, when customers are not able to find info on their issue by searching, they’ll feel good about asking for help.

Sincere, professional advice.

Tech Director, Retired.

PS – I know, I KNOW! The hardest bit of keeping a stellar knowledge base operational is grooming. Ask WordPress.com. Updating the content is a never ending, expensive cycle. Invest.